Is Nomi AI safe? Its age rules, privacy terms and regulator record

The short answer

Nomi is an adult-only app: as of October 21, 2026, its terms bar anyone under 18. Australia's eSafety Commissioner's guide to Nomi says it allows conversations including sexual and violent themes, and Nomi's terms say it should never be relied on for mental health advice.

The main official review of Nomi so far comes from Australia. After a legal notice in October 2025, eSafety reported that Nomi relied on self-declared age and app store ratings, did not point users to help when self-harm was detected in prompts, and had no dedicated trust and safety staff during July to September 2025. eSafety says Nomi has committed to more age assurance.

We found no fine, lawsuit or formal investigation of Nomi by a U.S. regulator or attorney general in official sources as of October 21, 2026.

Who can use Nomi

Nomi's terms (effective January 16, 2026) say users under 18 cannot use the platform under any circumstances. Its privacy policy (last updated April 27, 2026) says no one under 18 should use the site or service. Apple's App Store rates the app 18+.

The terms name the operator as Glimpse.ai, Inc., a Maryland corporation.

How Nomi checks age

Nomi's terms say users must provide their age, that the company intends to add further age-verification measures, and that it may suspend accounts it suspects belong to minors. Its privacy policy says it collects a date of birth at sign-up and does not describe any other check. Its App Store listing names age assurance among the app's in-app controls but does not say how it works.

eSafety reported that during July to September 2025, Nomi relied on app store ratings and/or self-declaration at sign-up, and that none of the four AI companion services it examined had strong age assurance in place. It also listed Nomi among providers that banned or suspended accounts for breaking minimum-age rules.

The terms, privacy policy and support pages reviewed for this guide do not describe parental controls, which fits a service that says it is for adults only.

Adult content and content rules

eSafety's guide to Nomi says it allows conversations including sexual and violent themes. Nomi's App Store listing notes infrequent sexual content or nudity, mature or suggestive themes, and cartoon or fantasy violence.

Nomi's terms bar using the service to plan harm to others. eSafety reported that Nomi blocked keywords to stop characters being presented as minors. It also reported that Nomi suspended users for seven days after repeated attempts to prompt child sexual abuse material, which eSafety said it did not consider appropriate, and that after the review period Nomi added a hidden system instruction to reject such material and encouragement of self-harm.

Crisis and mental health

Nomi's terms say Nomis should never be used or relied on for medical, mental health or other professional advice. They tell users in crisis to contact a licensed professional and to call 911 in an emergency.

A page on Nomi's site about California's SB 243 says that, for users located in California, an in-app message with links to crisis resources appears when its AI detects expressions of self-harm, and that these messages are sent anonymously. The page does not name the hotlines it links to.

eSafety reported that during July to September 2025, Nomi did not direct users to support when self-harm was detected in their prompts, and that it did not use sentiment analysis, relying instead on its model's training to detect distress.

Privacy: who sees your chats and how to delete them

• What it collects: Nomi's privacy policy says users sign in with Google or Apple, enter a name or pseudonym and date of birth, and that the other information it collects is the content users provide, plus payment details on paid plans and standard website logs.
• Staff access: the policy says the company limits access to and use of personal information to what is needed to deliver its services. It does not separately address who can read chats. eSafety reported that Nomi had seven staff in total and no dedicated trust and safety staff during July to September 2025.
• Training: the policy refers to training archives and says that after you delete your account, information in them would no longer be attributable to you. It does not say more about how chats are used for training.
• Selling and ads: the policy says Nomi does not and will not sell or rent personal information, and that it does not currently use advertising networks, though analytics providers may collect device data. Nomi's App Store privacy label, which Apple says it has not verified, lists data linked to you, including user content, contact info and identifiers.
• Deleting your account: Nomi says you can delete your account in Account Settings, confirmed with a six-digit code sent by email. Its privacy policy says personal data is removed within about 28 days, except for information in training or communications archives or needed for legal proceedings.
• Complaints: Nomi's complaints policy says reports go to complaints@nomi.ai, with acknowledgment within two business days and resolution within seven business days.

What regulators have done

eSafety's findings come from a transparency notice, not a court case or fine. eSafety says issuing the notices was not in itself a view on any provider's compliance.

• Australia, October 16, 2025: eSafety issued legal notices under the Online Safety Act to four AI companion providers, including Glimpse.AI (Nomi), asking how they protect children from sexually explicit content, suicidal ideation, self-harm and disordered eating. Failing to comply with a reporting notice can bring penalties of up to A$825,000 a day.
• Australia, findings: eSafety reported serious gaps in basic safeguards for children across the four services. For Nomi, it cited self-declared age checks, no self-harm referrals, incomplete checks of model inputs and outputs, no dedicated trust and safety staff, and no stated reporting of child sexual abuse material to authorities.
• Australia, codes: eSafety says its Age-Restricted Material Codes took effect March 9, 2026 and apply to companion chatbots. They require services to prevent children seeing content such as sexually explicit material, through limits on generation or age assurance, and to provide crisis and mental health information. Breaching a direction to comply can bring civil penalties of up to A$49.5 million.
• United States, August 2025: a bipartisan group of 44 state attorneys general, co-led by Illinois, North Carolina, South Carolina and Tennessee, wrote to 13 companies, including Nomi AI, demanding safeguards against sexualizing children. It is a warning letter, not a lawsuit.

Laws that may apply

No U.S. law names Nomi, and whether it is a companion chatbot or AI companion under a given law is a legal question. Nomi publishes a page describing its approach to California's SB 243. These state laws set duties for such services:

• California SB 243, signed October 13, 2025 and in effect since January 1, 2026: when a reasonable person could be misled into thinking they are talking to a human, operators must give a clear notice that the chatbot is AI. They must keep a protocol against suicide and self-harm content that refers at-risk users to crisis services, and publish its details on their website. Injured users can sue.
• New York's AI companion law, in effect since November 5, 2025: operators need a protocol that makes reasonable efforts to detect suicidal ideation or self-harm and refers users to crisis services such as 988. They must tell users they are not talking to a human at the start of an interaction and at least every three hours.
• Washington HB 2225, Oregon SB 1546 and Connecticut's Public Act 26-15 take effect January 1, 2027. Each requires an AI disclosure and a published suicide and self-harm protocol, with extra protections for users known or believed to be minors.

We are not saying Nomi is covered by, or out of compliance with, any of these laws. It may have practices it has not published, and whether a law applies to it is a legal question this guide does not decide.