Is PolyBuzz safe? Who runs it, its age rules, privacy and the laws that may apply

The short answer

PolyBuzz's terms say it is for adults only, and both major app stores rate it 18+. Age is mainly checked by asking for a date of birth, with third-party age checks (Ondato and Yoti) described only for the UK. Its FAQ mentions a Teen Mode for children, while its terms do not mention a Teen Mode and say the service is for adults only.

Its privacy policy lists data collection that includes precise location and contacts if permitted, ad-network tracking and sharing with partners including a third party the policy calls the "Chat-GPT platform" (the policy does not say how it relates to OpenAI). We found no published suicide or self-harm crisis protocol, and no regulator or attorney general action naming PolyBuzz in official sources as of October 21, 2026.

Who runs PolyBuzz

As of October 21, 2026, PolyBuzz's terms of use and privacy policy (both last updated June 1, 2026) say the service is operated by Singularity Mutual Entertainment Culture Media Limited in Hong Kong, with an address in Kwun Tong.

The app is listed on the App Store and Google Play under a different name, Cloud Whale Interactive Technology LLC. Its Google Play listing gives a Wilmington, Delaware address and a polybuzz.ai support email. The terms are governed by Delaware law and send disputes to arbitration at the New York International Arbitration Center, with a class action waiver unless users opt out; we did not find opt-out instructions in the terms.

Minimum age and how it is checked

The terms say users must be 18 to use PolyBuzz, and the privacy policy says users under 18 will be denied access and their accounts suspended if discovered.

The terms say users must enter a date of birth when they first use PolyBuzz, as a guest or when registering. In the UK, the terms require an age check run by third-party providers Ondato and Yoti, and features are restricted if age cannot be verified. The privacy policy says PolyBuzz keeps only the result of that check. The documents do not describe ID or face checks for users outside the UK.

The App Store rates the app 18+ and lists frequent or intense sexual content or nudity and mature or suggestive themes among its descriptors. Google Play also rates it 18+.

Teen protections: conflicting statements

PolyBuzz's FAQ says the app offers graded modes for different age groups and a dedicated Teen Mode for children. Its terms do not mention a teen mode and say the service is prohibited for users under 18 worldwide. The privacy policy also refers in one place to use by a child under a parent's or guardian's supervision.

None of these pages explains what Teen Mode does, how it is turned on, or how it fits the 18+ rule. We found no description of parental controls.

Content rules

As of October 21, 2026, the terms prohibit content that:

• Depicts pornography or sexual acts, or solicits sexual content or activity.
• Involves child nudity or child sexual exploitation, which the terms say PolyBuzz has zero tolerance for.
• Encourages, promotes or depicts self-harm, suicide or eating disorders.
• Involves illegal violence, hate speech, illegal goods, scams, harassment or threats.

Moderation and AI disclaimers

The FAQ says PolyBuzz prohibits public display of NSFW content and that recommended content goes through AI screening and human moderation. The terms do not explain how the sexual content ban applies inside private AI chats.

The terms say PolyBuzz cannot predict or control what its AI produces and is not responsible for its accuracy. They also say the service is not a medical, psychiatric or other professional advice provider.

Crisis and self-harm features

PolyBuzz's terms, privacy policy and FAQ do not describe crisis referrals, suicide hotlines or 988, break reminders, or a notice that users are talking to AI rather than a person. We did not find a published suicide or self-harm protocol on its site as of October 21, 2026.

Privacy: what PolyBuzz collects

As of October 21, 2026, the privacy policy lists:

• Account details such as email and username, plus name and profile picture from Google or Apple sign-in.
• Text you type, photos you upload, and voice input through the microphone.
• Device identifiers including advertising IDs, IP address and device details.
• Precise geolocation and contacts, if you grant permission.
• Purchase and payment records, usage logs and browsing records.

Privacy: training, sharing and where data goes

The privacy policy says photos and precise geolocation may be used to train PolyBuzz's AI algorithm. It does not say directly whether chat text is used for training.

It says PolyBuzz shares data with business partners, affiliates, contractors and service providers, and names a third party it calls the "Chat-GPT platform" as one that helps deliver features. It also says ad networks such as TopOn may place cookies or tracking technologies. The App Store listing reports identifiers used to track users.

The policy says PolyBuzz does not sell user information, but for California users it may share online identifiers for advertising, which users can opt out of in settings. It says data may be transferred and processed outside the user's own jurisdiction, without naming countries.

On whether staff can read chats, PolyBuzz's pages differ. The FAQ says neither creators nor PolyBuzz can access chats between users and characters. The terms say PolyBuzz may store content users upload and use it for purposes including product analysis, and that violations will be recorded and may be given to authorities.

Deleting your account

The terms and privacy policy say users can delete their account under Settings, then Account, then Delete, and that deletion cannot be undone. The terms say deletion requires no active disputes, no outstanding charges and expired premium services. The privacy policy says some data may stay in backups until the backup system is updated, and that privacy requests are answered within about 30 days.

Government actions

We found no attorney general, FTC or other regulator action naming PolyBuzz, its Hong Kong operator or Cloud Whale Interactive Technology in official sources as of October 21, 2026. PolyBuzz was not among the seven companies that received the FTC's companion chatbot orders in September 2025, or among the 13 companies that 44 attorneys general wrote to about children's safety in August 2025.

Which chatbot laws may be relevant

No law names PolyBuzz. Whether a particular service counts as a companion chatbot under a given law is a legal question. These state laws set duties for companion chatbot operators:

• California SB 243, in effect since January 1, 2026: operators must give a clear notice that the chatbot is AI when a reasonable person would be misled, keep a protocol to prevent suicide and self-harm content that refers users to crisis services, publish details of that protocol on their website, and tell users companion chatbots may not suit some minors. Injured users can sue.
• New York's AI companion law, in effect since November 5, 2025: operators need a protocol that makes reasonable efforts to detect suicidal thoughts or self-harm and refer users to crisis services, and must tell users they are not talking to a human at the start of an interaction and at least every three hours.
• Washington HB 2225 and Oregon SB 1546, both effective January 1, 2027: operators must disclose that the chatbot is AI (in Oregon, when a reasonable person could think it is human), run and publish a suicide and self-harm protocol with crisis referrals, and add protections for users the operator knows, or in Oregon has reason to believe, are minors.

We are not saying PolyBuzz is covered by, or out of compliance with, any of these laws. It may have practices it has not published, and whether a law applies to it is a legal question this guide does not decide.