Is Sakura AI safe? Its age rules, content limits, privacy and the laws that may apply

The short answer

Sakura's terms say users must be over 18. Its privacy policy, dated the same day, says the service does not address anyone under 13, and its iPhone app carries a 16+ rating on the App Store. Its terms do not describe an age check beyond users' own statements.

Its terms and privacy policy were last updated on January 6, 2024. Neither says whether chats are used to train AI, and the privacy policy does not mention chats. We did not find a separate Sakura content policy or community guidelines, or a Sakura page describing a suicide or self-harm protocol or listing crisis lines. We found no regulator or attorney general action naming it in official sources as of October 22, 2026.

Who runs it and who can use it

As of October 22, 2026, Sakura's terms (last updated January 6, 2024) name Sakura AI, LLC, at an address in Jacksonville, Florida, as the company behind the service. Florida law governs. Its App Store listing names Sakura AI, LLC as the seller.

The terms say users represent that they are over 18 and that the company does not permit anyone under 18 to use the service. The privacy policy (last updated January 6, 2024) says the service does not address anyone under 13, and its California section says the company does not knowingly collect personal information from minors under 16.

How age is checked

Sakura's terms rely on users representing that they are over 18 and do not describe an age verification method. Its privacy policy does not describe one either. Its App Store listing gives the iPhone app a 16+ rating, citing frequent mature or suggestive themes and infrequent sexual content or nudity, among other things.

Content rules

Sakura's App Store listing describes chatting with user-generated AI characters, creating characters, role-play, creating virtual duplicates of real people, and a friend who is always there to listen. Its terms bar users from posting content that is, among other things:

• unlawful or promoting unlawful activity;
• defamatory, discriminatory or mean-spirited, including content about religion, race, sexual orientation, gender, national or ethnic origin or other targeted groups;
• spam, malware, unauthorized solicitation or gambling;
• infringing on others' rights, impersonating any person or entity, or violating someone's privacy;
• false information.

The terms say the company may terminate or suspend accounts without notice for any reason. We did not find separate community guidelines or a content policy on Sakura's site; its support page directs users to its Discord server.

Crisis and self-harm features

We did not find a Sakura page describing how it responds when users mention suicide or self-harm, or listing crisis lines. Its terms and privacy policy do not address mental health, emotional support or crisis resources.

Privacy: what happens to your data

As of October 22, 2026, Sakura's privacy policy says:

• It collects personal information such as email address, name, phone number and address, plus usage data such as IP address, browser and device identifiers, and data from social media logins. It does not mention chats or conversations.
• It says it may share personal information with service providers, payment processors, affiliates and business partners, and names PostHog, Google Analytics and SendGrid among its providers.
• It says it does not sell personal information as the term is commonly understood, but its California section says it may sell, and may have sold in the past 12 months, some categories of personal information. Users can opt out by contacting the company.
• It keeps personal data only as long as needed for the purposes in the policy, without giving specific periods.

Neither the privacy policy nor the terms says whether chats are used to train AI models or whether staff can read chats. The terms give the company a license to use, modify and distribute content users post. Its App Store listing says user content, contact information and identifiers are linked to users and used for purposes including the developer's advertising or marketing and analytics.

Deleting your data

Sakura's privacy policy says users can update or delete their information at any time by signing in and using the account settings, or by contacting the company, and that some data may be kept where the law requires it. It does not describe how to delete chats.

Subscriptions and refunds

Sakura's subscription page lists paid Sakura+ plans, including Diamond and Infinite tiers. Its terms say subscriptions are billed in advance and renew automatically unless cancelled in account settings or by contacting the company, with access continuing to the end of the period.

The terms say paid subscription fees are non-refundable except where the law requires, that the company may consider some refund requests case by case, and that in-app purchases follow the app store's refund policy.

Government actions

We found no attorney general, FTC or other regulator action naming Sakura or Sakura AI, LLC in official sources as of October 22, 2026. It was not among the seven companies that received the FTC's companion chatbot orders in September 2025, or among the 13 companies named as recipients of the multistate attorney general letters announced on August 25 and December 10, 2025.

Which chatbot laws may be relevant

No law names Sakura. Whether a particular service counts as a companion chatbot under a given law is a legal question. These state laws set duties for companion chatbot operators:

• California SB 243, in effect since January 1, 2026: operators must give a clear notice that the chatbot is AI when a reasonable person would be misled, keep a protocol to prevent suicide and self-harm content that refers users to crisis services, publish details of that protocol on their website, and tell users companion chatbots may not suit some minors. Injured users can sue.
• New York's AI companion law, in effect since November 5, 2025: operators need a protocol that makes reasonable efforts to detect suicidal thoughts or self-harm and refer users to crisis services, and must tell users they are not talking to a human at the start of an interaction and at least every three hours.
• Washington HB 2225 and Oregon SB 1546, both effective January 1, 2027: operators must disclose that the chatbot is AI (in Oregon, when a reasonable person could think it is human), run and publish a suicide and self-harm protocol with crisis referrals, and add protections for users the operator knows are minors (in Washington, also where the chatbot is directed to minors; in Oregon, also where the operator has reason to believe a user is a minor).

We are not saying Sakura is covered by, or out of compliance with, any of these laws. It may have practices it has not published, and whether a law applies to it is a legal question this guide does not decide.